Get help with Vantiv error codes, and common Ingenico troubleshooting issues
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Many Vantiv (Ingenico) terminals are reaching the end of their lives. If you still have one, here are the most common fixes to get it working again:
Vantiv and Worldpay merged in 2018. Together they are one of the largest credit card processors in the world.
Worlpay and Ingenico have extended their five year commercial relationship for an additional four years from 2016 to 2020, according to this Ingenico press release. If you are troubleshooting problems with your terminal that was provided by Worldpay, it is likely the Ingenico iWL250.
If you are looking for Ingenico’s Support phone number, call 1-800-435-3014
Worldpay and Ingenico extend their relationship to 2020. Worldpay and Ingenico have extended their five year commercial relationship for an additional four years from 2016 to 2020, according to this Ingenico press release. If you are troubleshooting problems with your terminal that was provided by Worldpay, it is likely the Ingenico iWL250.
If you are looking for Ingenico’s Support phone number, call 1-800-435-3014.
Troubleshooting – Terminal screen not lighting up
1. Unplug the power for your device and wait for 10 seconds. Try to reconnect after rebooting.
2. Ensure that all of the cables are connected and the battery pack is connected.
3. Ensure the phone line or internet connection is working.
Troubleshooting – Terminal won’t process a payment – trouble connecting
1. Locate the punctuation button below the 9 key and locate the clear button, hold them at the same time for 5 seconds until the device shuts off.
2. Power up the device by holding the enter button.
3. Test the transaction again. If you see the Alert irruption message on terminal, contact support.
Troubleshooting – Terminal not able to print
Ensure the paper roll is correctly installed and the cover of the roll compartment is closed.
Error Codes – Failure On All Coms
1. Select # and the yellow button at the same time to reboot the terminal.
2. If you can’t reboot, just unplug the device from the power supply.
3. Ensure the terminal communications properties are set correctly.
Error Codes – IWL220 Put on Base Error
1. Shut off the device by selecting the # and yellow key at the same time to restart the terminal. Make sure to remove the device from the base. Unplug power, leave power off for 10 seconds and then plug the power back in. Try running a test transaction.
2. Put the Ingenico on the base. Check the time and date – are they correct? If not, take the battery out for over 20 seconds and test again.
3. Remove the base: select #, 3, 2 Comm, 4 Bluetooth, 4 Delete bases. Then press cancel to go back to the main screen. Press #, 3, 2 Bluetooth 4, 1 New base. Then put the Ingenico terminal back on base. Press # and Yellow together to restart.
Error Codes – Pin Pad Not Ready
If you see this error, your processing terminal just needs to be power-cycled (turned on and off).
Error Codes – General Error Code Glossary
The following excerpt is from Ingenico ePayments:
“In general, error codes starting with:
2: mean the status is “uncertain”. This will usually evolve to a final status.
3: mean the transaction is declined by the acquirer or blocked by the Fraud detection module.
4: mean the transaction is declined. It could be only a temporary technical problem. Please retry a little bit later.
5: mean a validation/configuration error (e.g. currency not allowed on your account).
For a list of all possible error codes and messages, please log on to your Ingenico ePayments account and check the ‘List of the payment statuses and error codes’ in the ‘Selected user guides’ section of the Support menu.”
You might be searching for the term “alert interruption” or the term “alert irruption”. Alert Irruption (for an Ingenico terminal and other credit card machines) means that you can no longer accept transactions. The terminal has a tamper-proof device that helps to prevent fraud. If the terminal has been opened, damaged or suffered an impact, the tamper-proof device could be activated and your terminal will shut down. If you see this message, your terminal needs to be replaced.
Sekure Payment Experts realize this error message can be frustrating and cause your business a loss in credit card revenue. We are offering a Free Smart Terminal upgrade while supplies last. Call (866) 921-1484
Vantiv settles $52 million lawsuit that alleged the company was marking up the Interchange Fees.
Vantiv and Worldpay merged in 2018. Together they are one of the largest credit card processors in the world.
According to a Reuters article “Worldpay charges, disclosed in fine print, anger small U.S. merchants” dated August 23, 2019, a Worldpay company representative claims that the fees are properly disclosed.
Ask us for a free statement analysis and a free terminal upgrade when you work with Sekure Payment Experts. Call (866) 921-1484
Vantiv merged with Worldpay and WorldPay was bought by FIS. Read articles about the merger and purchase:
If you can’t find information about your Vantiv transaction fees, check out this recent article “Worldpay Review” by Lori Fairbanks on August 16, 2019 which outlines pricing, terms, and fees. Vantiv doesn’t publish fees so you will have to call for a quote. Lori Fairbanks was quoted:
You can submit your Vantiv / Worldpay statement to Sekure for a free statement analysis. We will help you identify the fees. Get a free terminal upgrade when you work with Sekure Payment Experts. Call (866) 921-1484
Locate the model number of your Ingenico terminal and click on the name to download the PDF.
Ingenico ict250
Ingenico ict220
Ingenico iwl250
Ingenico iwl220
Ingenico ipp320
Ingenico ipp350
Don’t see your issue in the list? Call (866) 921-1484
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