Information We Collect
Automatically collected information
Our servers automatically log standard data provided by your web browser when you visit our website. This data may include your device type, operating system, browser type and version, the pages you visit, the time and date of your visit, time spent on each page, and other details about your visit or device.
We consider user-generated content to be reviews of our service, voluntarily submitted by our users and customers through our on-site feedback widget. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.
We may use personal information to attribute user-generated content we publish on our site.
How we collect and use your personal information
We only collect and use your personal information when we have legitimate reasons for doing so, such as responding to your email, or identifying your transaction so we can assist you with a support enquiry.
Disclosure of personal information to third parties
We may disclose personal information to a parent, subsidiary, or affiliate of our company; third party service providers for the purpose of enabling them to provide their services, including (without limitation) data storage, hosting and server providers, analytics, error loggers, marketing or advertising providers, payment systems operators; our employees, contractors, and/or related entities; our existing business partners; courts, tribunals,
regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights; third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you; third parties to collect and process data; an entity that buys, or to which we transfer all or substantially all of our assets and business.
Third parties we currently use include Google Tag Manager, Google Analytics, Google Adwords and Google Optimize for analytics, search engine marketing, and A/B testing.
Storing and protecting your personal information
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
When we collect and process personal information, and while we retain this information, we use industry standard technical and organizational measures to secure the information we store, as well as to prevent unauthorised access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
Your rights and controlling your personal information
Information from third parties
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us via links or via email.
You may request the details of the personal information that we hold about you.
We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer, we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Notification of data breaches
We will comply with laws applicable to us in respect of any data breach.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
You have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other machine-readable format.
You have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current
records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like reviews and attribution, even after you have requested deletion of the information from our services.
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Limits of our policy
Our web site may contain links to other websites. If you choose to click on a third party link, you will be directed to that third party’s website. The fact that we link to a website is not necessarily an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites and cannot accept responsibility or liability for their respective privacy practices. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you.
We may update this notice from time to time to reflect changes to the type of personal data that we process and/or the way in which it is processed. We also encourage you to check this notice on a regular basis.
A French version of this Policy is available at Politique De Confidentialité.