Verifone Troubleshooting
Get help with Verifone error codes and common troubleshooting issues
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How to fix your Verifone
Many Verifone terminals are reaching the end of their lives. If you still have one, here are the most common fixes to get it working again:
Verifone Troubleshooting
How to determine if your issue relates to incident 525.
Verifone provides FAQs for incident 525 and in that document they refer to the June 25, 2019 deadline. “If you do not download the recommended utility to your terminal before June 25th, 2019, your terminal may be at risk of entering a reboot loop and unable to accept payments. Terminals running CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running SoftPay with Comm Server prior to 4.9.3 could be affected.” If your business is impacted by Incident 525, please raise a ticket through the Verifone Support Portal or call 1-800-837-4366, Option 2 to make sure Verifone will get you the proper support.
If you are not impacted by incident 525, then use the other quick tips to help you troubleshoot the problem.
Verifone VX 520 manual
The Vx520 is one of the most commonly used Verifone Terminals. Click to get a copy of the VX 520 manual directly from Verifone or download a 2010 Verifone VX 520 Reference Guide.
Verifone Keyboard Locked
If your Verifone terminal keyboard is locked when you try to process a transaction, most of the time it gets locked accidentally. The most common issue is the user holds the “8” key too long, locking the terminal keypad.
To unlock the Verifone VX 520 keypad and other terminals:
- Push the “8” button
- The terminal will prompt you for the manager password
- Enter 1 Alpha Alpha 66831 and hit enter.
- Select “no” on the options to unlock the keyboard
Verifone support phone number
If you have additional questions or issues, Verifone will have live agents available to answer questions. Please raise a ticket through the Verifone Support Portal or call 1-800-837-4366.
Verifone MX915 Machines
Troubleshooting your MX915 should start with a standard check if the terminal’s IP address is correct and the security certificate is installed correctly. Sekure works with the MX915 and we would be happy to help you troubleshoot the problem.
Verifone competitors
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How does Verifone Vx520 Compare?
If you need your terminal to do more than ring up purchases and spit out receipts, a smart payment terminal is what you’re looking for.
| Verifone vx520 | ||
|---|---|---|
| Accept payments by magstripe and EMV chip card |
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| Complete NFC contactless and RFID transactions |
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| Scan item barcodes and track inventory |
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| Take payments anywhere in your business, at any time |
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| See real time transactional data and reports |
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| Send invoices and set up recurring payments |
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| Update and customize settings quickly and easily |
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| Track and unify online and offline customer experiences |
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| Text, email and print receipts |
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