Merchant Resources

Looking for help with your terminal or point of sale equipment? We’ve collected these how-tos and walkthroughs to get you up and running fast.

Need immediate assistance? Sekure’s here to help.

PAYMENTSHUB PORTAL GUIDES

  1. Go to https://www.paymentshub.com.
  2. Click Register.
  3. Enter the following required information:
    • Merchant ID #
    • First name
    • Last name
    • Email address (this is your username)
    • Create password
    • Verify password
  4. Check the box beside “I’m not a robot.
    I’m not a robot.
  5. Click Submit.

Quick Tips:

  • It is preferable for the owner of the account to register for Payments Hub.
  • If you’re registering on behalf of an owner and are unable to validate the security questions, the account will be registered with limited access. Limited access allows you to view all transactions and processing-related information, but you won’t be able to edit any account information.
  • Have your merchant identification (MID) number ready. It can be found on your Welcome Email or a recent processing statement.
  • Complete your registration from a desktop computer.

First, login to your dashboard at https://paymentshub.com.

Before editing your information, you’ll be asked a few questions to verify your identity. These questions are based on the primary account holder. Please note: if the information on file is inaccurate, you won’t be able to verify your identity.

  1. From your main dashboard click the Business Settings icon Gear located in the left side panel.
  2. Select Business profile.
  3. Click Edit.

Having trouble? Please contact Customer Support. We’ll send you an address change form to complete and send back to update your bank account on file. You may also call 877-464-4218 or email support@paymentshub.com.

Before editing your information, you’ll be asked a few questions to verify your identity. These questions are based on the primary account holder. Please note: if the information on file is inaccurate, you won’t be able to verify your identity.

  1. From your main dashboard, click the Business Settings icon Gear .
  2. Click on Funding.
  3. Click Edit Banking Information.
  4. Select the accounts you’d like to update.
    • Primary Bank Account: This is the account into which you receive deposits when transactions are completed.
    • Chargeback Bank Account: This is the account from which funds are withdrawn when a customer disputes a transaction and a chargeback is initiated.
    • Billing Bank Account: This is the account from which charges to your account, such as monthly processing fees, are withdrawn.
  5. Click Save.

Having trouble? Please contact Customer Support. We’ll send you a DDA change form to complete and send back to update your bank account on file. You may also call 877-464-4218 or email support@paymentshub.com.

    1. From your main dashboard, click on the Statement Icon Statement Icon in the left side panel.
    2. To download a statement, click the Export button under the “Action” column next to the month you’d like to view.
    3. To download multiple statements, select the months you’d like, then click the Download Selected button Download.
  1. From your main dashboard, click the Transaction icon Transaction in the left side panel.
  2. Use the “Date Range” filter at the top of the screen to specify the date and time range.
  3. Select a filter if you’d like to view a specific payment type.
  4. Click on a column header to filter your data in ascending or descending order for that header.
  5. If you’d like to download your report, click the Export button.
  1. From your main dashboard, click the Deposit icon Deposit in the left side panel.
  2. Here you can view deposit details, such as transactions with the deposit and fees collected.
  3. Use the “Date Range” filter at the top of the screen to specify the date and time range.

Your customers have 120 days to file a chargeback dispute after any transaction. Respond to disputes in a timely manner to best protect yourself.

  1. From the main dashboard, click the Dispute icon Dispute.
  2. On the “Disputes” page, you’ll see a listing of your dispute cases. These can be filtered by selecting “All Disputes”, “Action Required”, “Under Review” or “Closed”.
  3. Each dispute will show information about the transaction (including Card Brand, Last 4, Transaction Amount and Transaction Date) and information about the dispute case (your customer’s reason for initiating and the date).
  4. Click on a dispute to see additional details, including a copy of your “Chargeback Notice”.
  5. To accept or rebut the dispute, use the Action Required filter.
  1. From the main dashboard, click the Dispute icon Dispute.
  2. On the “Disputes” page, click Action Required to see your active disputes.
  3. Select the dispute you want to manage.
  4. Click Rebut.
  5. You’ll be prompted to upload supporting documentation.
    • Accepted file formats: doc or docx, xls or xlsx, ppt or pptx, jpg or jpeg, gif, tif or mtif, pdf, txt, html.
    • Max file size: 5MB.
    • For assistance, call 877-804-4072.
  6. Click Submit.
  7. Comments between you and the Chargeback team can be found in “Dispute Details”, under “Associated Comments”.

Visa, Mastercard, and Discover Disputes: All documents must be submitted within 14 days of the dispute date.

American Express Disputes: All documents must be submitted within 10 days of the dispute date.

After initial review of your dispute rebuttal, your customer may choose to continue to dispute the transaction. Visa and Mastercard call this a ‘pre-arbitration’. Discover calls this a ‘second dispute’. You’ll receive an email notification of your customer’s decision.

If you choose to rebut the dispute again, you must accept the responsibility of any possible fees or fines, should you lose. The dispute will then go into arbitration. It will then be visible by selecting the Under-Review filter.

  1. From your main dashboard, click the Hardware and Supplies icon Hardware and Supplies .
  2. Select Shop Supplies, then click Add to Order.
  3. Click the + symbol to add the desired number of rolls. You will also see how many free rolls you have remaining for the quarter.
  4. Select Order Summary to review your order, then select Checkout.
  5. To place an order, select Place Order. If a payment is required, the fee will be debited from the bank account on file.

PAYANYWHERE EQUIPMENT GUIDES

Getting Started

  1. Connect the charging cord into the power adapter and plug the power adapter into a power outlet.
  2. Connect the other end of the charging cord into the charging port located on the left side of the terminal.
  3. Press and hold the Power button located on the right side of the terminal.
  4. Payanywhere recommends keeping your terminal charged above 30 percent as a low battery can affect the performance of your card reader.

Configure Settings

  1. Tap the Settings app icon from the terminal’s home screen.
  2. Tap Date & Time to ensure your time zone is correct (EST is the default). An incorrect time zone will impact your funding.
  3. Tap WiFi and toggle WiFi to ON.
  4. Select your desired network, enter the password if needed, and tap Connect. If you’re unable to connect to a WiFi network, your terminal is equipped with 4G cellular connectivity.
  5. You will see a “Connected” status on your selected network.
  6. Return to the terminal’s home screen by tapping the Home icon Home .
  7. Download the Payanywhere App.
  8. Tap the Payanywhere Installer app icon Payanywhere Installer on the “Home” screen.
  9. Tap the Install Payanywhere button.
  10. Return to the “Home” screen by tapping the Home icon Home and then tap the Payanywhere app icon Payanywhere app.
  11. Log-in using the QR code provided in your Welcome email. As an alternative, you can log-in with the email address and password you used when creating your account.

Changing the Paper Roll

  1. Turn the terminal over. Near the top of the terminal, pull down on the paper release lever.
  2. Insert the paper roll with the paper pulling from the back and out the top of the terminal. Pull about two inches of paper out and close the lid until it snaps into place.

Now you’re on your way!

To make a sale, you must first choose a theme. Payanywhere’s default Terminal theme works like a traditional credit card terminal. For advanced features such as inventory and open tabs, switch to the Retail theme. You can change your theme by going to Settings icon and Theme.

Terminal theme

  1. Enter a dollar amount on the New Sale screen.
  2. Insert an EMV chip card into the terminal, or select the desired payment method at the bottom of the screen.
  3. Your customer will sign and tip, if necessary.
  4. Email, print, or SMS text a receipt to your customer.

Retail theme

  1. Add one or more items to your cart. Tap Charge to proceed to checkout or Create Ticket to create an open ticket.
  2. Insert an EMV chip card into the terminal, or select the desired payment method from the “Checkout” screen.
  3. Your customer will sign and tip, if necessary.
  4. Email, print or SMS text a receipt to your customer.

Getting Started

  1. To power up with a charging dock, connect the black charging cord and power adapter, then plug it into a power outlet.
  2. Connect the charging cord to the power port on the accessory hub.
  3. Set your terminal on the dock so the connection pins snap together.
  4. To power up without a dock, insert the charging cord into the power port located on the right side of the terminal.
  5. Press and hold the power button on the left side of the terminal.
  6. Keep your terminal charged above 30% as a low battery can affect the performance of your card reader.

Connect to WiFi

  1. Tap the Settings app icon Settings from the terminal’s home screen.
  2. Tap WLAN under “Wireless & Networks” and move it to ON.
  3. Select your desired network, enter the password and tap Connect.
  4. You will see a “Connected” status on your selected network.
  5. Return to the terminal’s home screen by tapping the Home icon Home .

Download the PayAnywhere app

  1. Tap the Payanywhere Installer app icon Payanywhere Installer on the “Home” screen.
  2. Tap the Install Payanywhere button.
  3. Return to the “Home” screen and tap the Payanywhere app icon Payanywhere app .
  4. Log-in using the QR code provided in your Welcome email. As an alternative, you can log-in with the email address and password you used when creating your account.

Changing the Paper Roll

  1. Pull down on the red release lever located on the left side of the terminal and open the printer.
  2. Insert the paper roll with the paper pulling from the back and out the top of the terminal. Pull about two inches of paper out and close the lid until it snaps into place.

Add a Custom Image to the Customer-Facing Display

  1. Tap Menu icon Menu, then Settings icon Settings
  2. Select Customer-Facing Display.
  3. Use the device’s camera to set your image, or you can connect your device to your computer and transfer your image to the device’s Storage folder.
  4. Wait for a confirmation message to appear.

To make a sale, you must first choose a theme. Payanywhere’s default Terminal theme works like a traditional credit card terminal. For advanced features such as inventory and open tabs, switch to the Retail theme. You can change your theme by going to Settings icon Settings and Theme.

Terminal Theme

  1. Enter a dollar amount on the New Sale screen.
  2. Insert an EMV chip card into the terminal, or select the desired payment method at the bottom of the screen.
  3. Your customer will sign and tip, if necessary.
  4. Email, print, or SMS text a receipt to your customer.

Retail Theme

  1. Add one or more items to your cart. Tap Charge to proceed to checkout or Create Ticket to create an open ticket.
  2. Insert an EMV chip card into the terminal, or select the desired payment method from the “Checkout” screen.
  3. Your customer will sign and tip, if necessary.
  4. Email, print or SMS text a receipt to your customer.

Connect the Machine

On the back of the terminal, there are multiple ports to add accessories and provide power to the device. From left to right you’ll see:

  • Cash Drawer to connect the cash drawer
  • RS232
  • LAN A and LAN B for bi-directional Ethernet connections using DSL or Cable
  • USB-Host
  • HDMI; USB-OTG
  • Audio Jack
  • AC Power to power up the terminal

Turn on the Power

  1. Remove the silver cover on the back of the terminal to reveal the charging port.
  2. Connect the AC charging cord into the power adapter and plug the semi-circle plug into the terminal charging port, which is labeled “Power”.
  3. Plug the charging cord into a power outlet. Be sure to keep your device plugged in at all times. Remember that it must be plugged in to print receipts.
  4. Place the cover back onto the terminal.
  5. Press and hold the Power button located on the right side of the terminal.

Connect to Wi-Fi

  1. Tap on the Settings app icon Settings from the terminal’s “Home” screen.
  2. Tap Wi-Fi and toggle Wi-Fi to ON.
  3. Select your desired network, enter the password (if necessary), and tap Connect.
  4. You should see a “Connected” status on your selected network.
  5. Return to the terminal’s “Home” screen by tapping the Home icon Home  .

Download the Payanywhere app

  1. Tap the Payanywhere Installer icon Payanywhere Installer on the “Home” screen.
  2. Tap the Install Payanywhere button.
  3. Return to the “Home” screen and tap the Payanywhere App icon Payanywhere app .
  4. Log in using the QR code provided in your Welcome Email. Or log-in with the email address and password you used when creating your account.

Change the Paper Roll

  1. Press the button next to the printer to pop the printer door open.
  2. Insert the paper roll with the paper pulling from the back and out of the top of the printer. Pull about two-inches of paper out and close the lid until it snaps into place.

Add a Custom Image to the Customer-Facing Display

  1. Tap Menu icon Menu , then Settings icon Settings .
  2. Select Customer-Facing Display.
  3. Use the device’s camera to set your image, or connect your device to your computer and transfer your image to the device’s Storage folder.
  4. Wait for a confirmation message to appear to indicate success or failure.
  5. To log-in, tap the QR code icon QR code then scan the QR code provided in your welcome email.
  6. You can also log-in with the email address and password you used and create your account upon logging in for the first time.
  7. You may be prompted to accept the User Agreement.
  8. Customize your app by tapping the Menu icon Menu to navigate the settings. You can configure payment preferences, set up tax and tip options, customize receipts enable enhanced security, and more.

To make a sale, you must first choose a theme. Payanywhere’s default Terminal theme works like a traditional credit card terminal. For advanced features such as inventory and open tabs, switch to the Retail theme. You can change your theme by going to Settings icon Settings and Theme.

Terminal Theme

  1. Enter a dollar amount on the New Sale screen.
  2. Insert an EMV chip card into the terminal, or select the desired payment method at the bottom of the screen.
  3. Your customer will sign and tip, if necessary.
  4. Email, print or SMS text a receipt to your customer.

Retail Theme

  1. Add one or more items to your cart. Tap Charge to proceed to checkout or Create Ticket to create an open ticket.
  2. Insert an EMV chip card into the terminal, or select the desired payment method from the “Checkout” screen.
  3. Your customer will sign and tip, if necessary.
  4. Email, print or SMS text a receipt to your customer.

PayAnywhere customers have a Homebase account automatically created for them. Every Payanywhere merchant starts with a 30-day all access pass as soon as they create their Homebase account.

Click here for a Quick Guide on how to claim your account, setup Homebase and use Timeclock.

The Software includes the Payanywhere app and Payanywhere Inside, which both allow you to manage inventory and more.

The Payanywhere App allows you to build and manage your item library and is available on Apple iOS and Android devices running the latest software. Payanywhere Inside is free business management software allowing merchants and employees to view transaction history as well as track and manage inventory.

Click here for a Quick Guide on how to manage your inventory on Payanywhere Inside and the Payanywhere app.

Offline transactions with Payanywhere allow you to continue accepting payments when you’re somewhere with an unreliable Internet connection. Thanks to this Payanywhere feature, you don’t have to worry about losing the transaction.

Click here for a Quick Guide on how to process offline transactions with your Payanywhere device.

Payanywhere’s powerful reporting tools allow merchants to pull detailed summaries on transactions, product sales, customers, and more.

Reports can be created by selecting a specific date range. The Account Summary, Flash, and Product Sales Reports can be downloaded as PDFs, while the Transaction, Customer, and Item Exports can be downloaded as PDF or CSV files.

Click here for a Quick Guide on how to access transaction, customer and sales reports.

GENERAL HOW-TO GUIDES

In order to fully process the sale and get paid for your goods or services, you need to know how it’s done. Depending on what type of terminal you use, there are different ways to do it.

Click here for a Quick Guide on batching out your Verifone VX520, Ingenico ICT250, First Data FD130, Verifone VX680 Wireless or PAX S80.

Regular cleaning and maintenance will prolong the life of your printer and save you from buying replacement parts. It will also avoid any printing errors.

When learning how to clean a thermal printer, remember that the most crucial piece of equipment on a thermal printer is the print head, which ensures high-quality printing. Cleaning the print head will extend the life of your printer in the long run. As print heads are expensive, maintaining it will result in cost savings for your operation.

Click here for a Quick Guide on how to properly clean your thermal printer.

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