Growing a small business into a national brand
Running a small business is no small task, especially when you’re wearing all the hats. For Dave Paul, founder of Marketing Concepts, LLC., his Denver-based company has grown from local contract sales to becoming the exclusive national representative for one of the most advanced wheelchair cushion manufacturers in the United States.
From building networks with chiropractors and nursing homes to introducing innovative products that transform patient comfort, Dave’s journey has been fueled by persistence, trust, and an unwavering belief in the product he represents. But as his business scaled, finding the right point of sale solutions to accept payments became a challenge that needed the same level of reliability as his client relationships.
That’s where Sekure stepped in.
Balancing cost, trust, and growth
When you’re a one-person operation running a nationwide network of clients, there’s no room for uncertainty—especially with payments.
Dave regularly processes transactions that range from a few hundred dollars to over $50,000. With some customers paying through virtual cards like American Express, transaction fees add up quickly.
I had one customer pay me $53,000 on a single transaction,” Dave explains. “That’s an expensive proposition when I’m covering the processing costs. I don’t always jump to what’s cheapest. Cost is very important, but it’s not #1 for me. I need quality, reliability, and a partner I can trust.
On top of this, as his company expanded, payment holds on large-ticket transactions created cash flow hurdles. Initially authorized for $5,000 per transaction, Dave found his deposits delayed when higher amounts came through. For a business where one or two payments can represent months of revenue, these delays created unnecessary stress.
In short, Marketing Concepts needed a payment partner that could:
- Handle high-volume, high-ticket payments smoothly
- Offer transparent, competitive rates without gimmicks
- Deliver responsive customer support whenever issues arose
- Support long-term business growth as a trusted partner
Sekure’s point of sale expertise
After fielding numerous calls from different processors over the years, Dave found Sekure’s approach refreshingly different.
“I’ve had other providers reach out promising me big savings. But when I took those quotes back to Sekure, they either showed me how I was being misled or they met the rate. That honesty is why I stayed with Sekure.”
Sekure worked with Dave to tailor point of sale solutions that fit his business model:
- High-ticket transaction approvals: Raising his limit from $5,000 to $35,000, ensuring large customer payments clear without disruption.
- Competitive processing rates: Fair, consistent pricing that helps Dave absorb costs without eroding margins or passing fees onto clients.
- Proactive support: A dedicated team available to troubleshoot issues and walk him through adjustments as his business evolved.
With Sekure, I know someone is on the other end of the phone when I need them. They stand behind their service, and that gives me peace of mind.
Stability, savings, and peace of mind
With his high-ticket threshold raised, Dave no longer faces unnecessary delays. Large payments—sometimes over $20,000 a month from a single customer—now process reliably, keeping operations smooth.
By avoiding inflated fees, Sekure ensures Dave isn’t overpaying for transactions. Even with big-ticket American Express virtual card payments, rates remain competitive.
For Dave, the relationship goes beyond cost savings:
“I feel comfortable with Sekure. They’re supportive, reliable, and they’ve proven to me that they’re a quality organization. That’s why I trust them.”
For a small professional services business with national reach, this combination of savings and trust is priceless. Dave can focus on growing awareness of life-changing wheelchair cushion technology—his true passion—while Sekure ensures his payment systems remain dependable in the background.
Ready to simplify your payments?
Just like Marketing Concepts, your business deserves point of sale solutions that are as reliable as the services you provide. Whether you’re in professional services, healthcare, retail, or beyond, Sekure’s experts are here to help.
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