chargeback-management-softwareProtect your revenue and recover what’s rightfully yours
Powerful chargeback management built into POS solutions—helping you prevent disputes, respond faster, and recover lost revenue from one centralized platform.
A smarter chargeback management solution
Chargebacks can erode revenue, damage merchant accounts, and lead to costly penalties if left unmanaged. Sekure’s chargeback management solution gives you the visibility, automation, and tools you need to act quickly—before disputes escalate.
- Track outcomes and refine your strategy
- Get notified when action is required
- Upload compelling evidence quickly
- Track outcomes and refine your strategy
All without leaving your POS ecosystem.
Fight chargebacks with automation and insight
Through our partnerships, we provide access to chargeback management tools that automate manual tasks, streamline dispute workflows, and support stronger chargeback outcomes.
Automate time‑sensitive tasks
Never miss a deadline. Chargeback management tools available through our POS partners notify you when disputes require action, helping you respond within strict card‑network timelines.
Take quick action—fast
Easily filter disputes by Action Required, submit rebuttals, and upload supporting documentation in just a few clicks—so you can act quickly and confidently.
Analyze outcomes and improve results
Gain insight into why disputes occur, identify trends, and refine operational and fraud‑prevention strategies to improve future outcomes.
End‑to‑end chargeback management in one platform
Chargeback management tools available through our POS partners are integrated directly into your payment environment, giving you visibility and control over disputes from notification through resolution—all within a single platform.
Centralized dispute management
View and manage all disputed transactions from a single, centralized dashboard, eliminating the need to navigate between multiple systems.
Network‑wide dispute response
Respond efficiently to disputes from Visa, Mastercard, Discover, and American Express, all within one unified workflow.
End‑to‑end dispute tracking
Track disputes seamlessly through every stage, including pre‑arbitration and arbitration, with full visibility into the process.
Real‑time status monitoring
Monitor case status, key timelines, and issuer communications in real time to ensure timely responses and informed decision‑making.
Backed by a network of trusted POS partners
We help business owners bridge the gap between your POS provider and payment processor. We partner with the best-in-class vendors so you get more of what you need, and none of what you don’t.
FAQs
What is chargeback management software?
Chargeback management software helps businesses monitor, manage, and respond to chargebacks more efficiently. These tools centralize disputed transactions, track deadlines, notify merchants when action is required, and support the submission of evidence to contest disputes. When offered through POS and payment partners, chargeback management software is often integrated directly into the payment environment.
What are the three types of chargebacks?
Chargebacks generally fall into three main categories:
- Fraud Chargebacks – Caused by unauthorized or fraudulent transactions.
- Non‑Fraud Chargebacks – Often the result of customer confusion, dissatisfaction, or failure to recognize a valid purchase.
- No‑Show or Authorization‑Related Chargebacks – Common in industries like hospitality or services, where authorization or cancellation policies may be disputed.
Understanding the type of chargeback can help businesses respond more effectively and reduce future disputes.
Why do businesses dislike chargebacks?
Chargebacks are costly and time‑consuming. In addition to lost revenue, merchants may face processing fees, penalties, increased fraud risk, and potential placement in card‑network monitoring programs. High chargeback ratios can also lead to higher processing costs—or even loss of a merchant account.
Who usually wins chargebacks?
The outcome depends on the chargeback reason and the quality of the response. Merchants are more likely to win disputes when they respond on time and provide strong, relevant evidence. Without a structured process or proper documentation, customers or issuing banks often prevail by default.
How can chargeback management tools help reduce chargebacks?
Chargeback management tools help merchants:
- Identify chargebacks early
- Meet strict card‑network deadlines
- Submit complete and compelling evidence
- Track outcomes and identify repeating issues
Over time, this leads to fewer disputes, better win rates, and stronger operational and fraud‑prevention practices.
Which card networks are supported?
Chargeback management tools available through our POS partners support all major card networks, including:
- Visa
- Mastercard
- Discover
- American Express
Each network has its own timelines and requirements, which the tools help merchants track and manage.
What happens if I miss a chargeback deadline?
If a deadline is missed, the dispute is usually decided in the cardholder’s favor automatically. This can result in lost revenue, additional fees, and an increased chargeback ratio—making timely response critical.
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